Miss Foxine takes great care with every item shipped – each individual piece is thoughtfully inspected for any flaw or misplaced detail before it is sent. Please carefully choose your item(s) and email missfoxine@live.com with any questions prior to purchasing a design.
For exchanges and store credits: If your ordered item is in brand new condition, unworn, and you contact us within 48 hours of delivery we will accept exchanges, store credits, or amount placed on a gift card (amount may be split among multiple gift cards for gift giving). Return shipping is at the buyers responsibility. The item must be securely retuned in original packaging. Return tracking is highly reccomended. We will not offer exchanges, store credits, or gift cards for any item lost or damaged in the mail.
Due to the handmade and delicate nature of the pieces created, refunds are not accepted at this time.
If you receive an incorrect item, or if your item arrives damaged (not caused by shipping or careless handling), please email us asap. If the items damage is not due to shipping or careless handling, you will need to contact us within 48 hours of the delivery date and we will replace or repair the item as needed. After 48 hours of delivery, all damages will be the full responsibility of the buyer.
All return shipping fees for repairs or replacement items are the at the responsibility of the buyer.
Please visit our FAQ,s section for more information.
